Thank you for choosing White Doves Funeral Planning.
Here are some of the points we discussed in relation to the Funeral Plans we offer included in our Gold, Silver & Bronze plans. The points most relevant to you and your family will be related to your chosen plan as detailed in the Plan details attached to your pack.
We work with Funeral Directors that have been carefully selected by us to ensure your plan is implemented at the time of need with the highest level of quality and care.
Section 1 – The payment options available and plan prices
1.1 There are 2 different ways to pay for your funeral plan:
i) Single payment option. One payment is made with no further payments due.
ii) Fixed monthly payment option. Deposit is paid with the balance paid monthly by direct debit for an agreed number of months.
1.2 The plan prices are as follows:
The Bronze Plan 2595 euros
The Silver Plan 3195 euros
The Gold Plan 3995 euros
The Emerald Plan 3995 euros
Section 2 – What is included and not included in your Funeral Plan
2.1 White Doves Funeral Planning agrees to provide your funeral plan. Our agreement is with you or the person you have nominated to receive the funeral services.
2.2 Your funeral plan covers:
2.2.1. Your funeral services in line with your chosen plan
2.3. Your funeral plan does not cover:
2.3.1 Any additional costs arising because of a change to your funeral requirements.
2.3.2 Any additional costs because you or a family member ask for a change in the selected funeral director.
2.3.3 Any additional costs incurred by the selected funeral director if the time taken for the funeral is (at your own or your estate’s request) significantly longer than the number of mortuary days, if any, itemised in your specific plan
2.3.4 Any transport costs incurred if you die outside of mainland Spain bringing the body back to an airport or port in Spain. Or if you die within mainland Spain but outside of the province you are normally resident.
2.4 The price of your funeral plan covers only the specific funeral services described by us in our plan description and does not include a wake or additional items such as extra flowers or funeral cars.
Section 3 – Applies where you have chosen the single payment option.
3.1 You must pay the total cost in a single payment.
We take a management fee to cover the operating expenses. The balance remains in the client account which is used to pay your future funeral services in line with your selected plan choice.
3.2 There are no age or health restrictions.
3.3 You must write and tell us about any change to your circumstances including any change to your address, next of kin or your nominated emergency contact details.
Section 4 – Applies only where you have chosen the monthly payment option.
4.1 You pay a deposit and then pay the balance each month by Direct Debit for a set number of months. These details will be agreed with you prior to commencement of the plan and will be confirmed on the letter with your Plan pack. You must pay the total cost over an agreed set period.
We take a management fee to cover the operating expenses. The balance remains in the client account which is used to pay your future funeral services in line with your selected plan choice.
4.2 The fixed monthly payments cannot be reduced. If you want to pay off the balance earlier you can choose to pay additional lump sums on top of your monthly payments, however, the monthly payments will remain unaltered but will finish earlier. You can also choose to increase your monthly payment in order to complete the payment earlier. The amount of the monthly payment depends on the funeral plan chosen by you. The balance is paid interest free.
4.3 The monthly payment is not available after attaining the age of 75 (seventy-five) years at the commencement date of the plan.
4.4 If, at the date of your death any payment is in arrears or any part of the total cost is still unpaid, we can only provide the funeral services when the outstanding balance is paid.
Section 5 – Transfer of funeral services to another person
5.1 For all payment options, you can transfer the benefit of the funeral services to a nominated family member or friend who dies before you. Once the plan has been transferred to the nominated person the plan is enacted and no further benefits can be paid out.
5.2 Your funeral plan is for one person and provides funeral services for you or your nominated family member only.
5.3 If there is any dispute with family members under this section, the benefits of your funeral plan will stay with you. We will not be responsible for resolving any such dispute.
Section 6 – Upgrading your Funeral Plan
6. You may upgrade your funeral plan to any other plan at any time subject to the payment of the difference in price at the time the upgrade is made.
Section 7 – General provisions including cancellation.
7.1 Your funeral plan cannot be cancelled after your death. If any person wishes to have your funeral carried out by someone other than the selected funeral director, they must pay for such funeral arrangements themselves.
7.2 We may cancel your funeral plan if you fail to pay any sums which are due on a monthly payment plan. If we cancel for such reasons, we will write to you immediately to tell you.
7.3 We will refund all money you have paid if you cancel your funeral plan within 14 days of the start date (cooling off period), To cancel your contract, you can contact us in writing at White Doves Funeral Planning, Calle Plaza de la Constitucion, No 3, Benijofar, 03178 Alicante, Spain. If you cancel by post, we recommend you obtain proof of postage. All your statutory rights are unaffected.
7.4 The plan cannot be cancelled after 14 days cooling off period.
7.5 We will communicate with and follow instructions from either you or your representative on all matters relating to your funeral services. References to you will, therefore, include references to your representative (instead of you) where appropriate. If there is any inconsistency between instructions given by you (or any person legally authorised to deal with your affairs) and by your representative in relation to the funeral services, we will follow your instructions (or the instructions of any legally authorised persons).
Section 8 – General Data Protection Regulations
8. General Data Protection Rules tell us how we must look after personal information and how information can be shared. This means that if you nominate a family member to receive funeral services, we may not be able to provide information to you without that person’s consent.
8.1 The selected funeral director undertakes to process your personal data (and that of any representative or other person whose data is obtained and held in connection with your funeral plan) The selected funeral director will take appropriate technical and organisational measures against the unauthorised or unlawful processing of your personal data and the accidental loss or destruction of, or damage to, your personal data.
Section 9 – Applicable Law
9. European law applies to your funeral plan
For your information our Solicitor on behalf of White Doves Funeral Planning is
Daniel Macias Vazquez, Colegiado/a 6174 ALICANTE – email: dmacia-vazquez@icali.es
Section 10 – Complaints
10. If you are not satisfied with any part of your funeral plan, you should first contact our Customer Resolution Team. White Doves Funeral Planning, Calle Plaza de la Constitución, No 3, Benijofar, 03178, Alicante, Spain.
We will acknowledge your complaint within 7 working days of receiving it and will take no more than 20 days to resolve your complaint or provide you with an update if it is not yet resolved.
Thank you once again for choosing White Doves Funeral Planning
V3 04/09/23